FAQ
Frequently Asked Questions
Answers to the questions we hear most often from property owners. Don't see yours? Just ask us.
General
About our company and services
We specialize in condos, townhouses, and single-family homes. We work primarily with individual investors and small portfolio owners — typically 1 to 10 units.
We currently manage properties across the Chicagoland area. Contact us to confirm we cover your specific neighborhood.
Pricing & Contracts
Fees, billing, and agreements
We charge a percentage of monthly rent collected — 7% for our Essential plan and 8% for Professional. There are no hidden fees. A one-time leasing fee applies when placing a new tenant.
No. We offer a free initial property evaluation. Fees only apply once your property is leased and rent is being collected.
No long-term contracts. You can cancel with 30 days written notice. We earn your business every month.
Tenants
Screening, leasing, and issues
We run full credit and background checks, verify employment and income (typically 2.5–3x monthly rent), and check rental history and references. We follow all fair housing laws.
We handle all late payment notices and enforce late fees per the lease terms. If necessary, we coordinate the eviction process through a licensed attorney and keep you informed at every step.
Property Owners
Payments, access, and reporting
Owner disbursements are sent via direct deposit by the 15th of each month, following rent collection. You'll receive a detailed monthly statement with every payment.
Yes, you always retain ownership and access rights. We just ask for reasonable notice to coordinate with tenants in accordance with your lease and local law.
We coordinate all maintenance using our vetted local vendor network. Repairs under $300 are handled promptly without requiring approval. For anything over $300, we'll contact you first with a quote.
Still Have Questions?
We're happy to answer anything not covered here. Reach out and a member of our team will get back to you within one business day.
Contact UsReady to Get Started?
Get a free property evaluation and see how easy hands-off ownership can be.
